I don't have any experience with the Torque, but I do have a Galvan Standard on a 5 weight. Quite simply, it is my favorite reel. The drag is extremely smooth (not that it gets used all that much on the fish that I catch The reel is very well made, very close tolerances, and besides all that, it's green (which is my favorite color) so I don't think you can really beat that. If the Torque performs anything at all like the Standard (and I'm sure it probably performs even better) you'll be quite happy. I don't know anything about their customer service - never had any problems with mine. Hope this helps at least a little.
-Darryl
My one wish is that when I die my wife doesn't sell my fishing stuff for what I told her I paid for it...