I recently bought a new spool for my Old Florida reel and when I got it, I noticed that the new spool is a slightly different finish than the body. No big deal, but when I attended the Renzetti Flyfishing show at their factory, Kristen Mustad, who is now the owner of the company was there. I happened to mention the difference in finishes between the spool and the body, as the body is a matte finish, and the new spool is slightly shiny. He gave me his card and said " Give me a call, and I will fix you up". I called him and he said "Send me the reel, I have a new spool sitting on my desk waiting for you" I think that that is the kind of service that deserves many kudos, due to the fact that Old Florida reels are no longer being made, and I wasn't expecting anything to be done about it. Kristen went out of his way to see that I was taken care of. Great service from a great company!!
My next reel will be a Nautilus!!