Dear Dr. Fish,

You wrote, "If a customer walks into a shop and wants a specific item the shop does not stock most shops will not take the time to listen to the customer and make an attempt to get them what they need."

I didn't want to say anything on the 2 piece vs. 4 piece thread and hijack it, but I have to say that I must be the luckiest man on Earth. I deal with 3 fly shops and none of them have ever refused to order something for me. I've had folks make a $ 15.00 or $ 20.00 material order for me and not balk or squawk at all. I may have to wait a while until they get their regular stock order before I receive my goods, but I always get them. Customer service is alive and well in Pennsylvania, at least for me.

Best Wishes,
Avalon