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Eric,
There ARE some great "customer service" shops around. I have no qualms about driving 1 1/2 hours to "Books and Hooks" in Girard,OH (north of Youngstown)...They are THAT good! Lot's of neat...

Jeff,
When I started, the guy taking my "paltry" $300.00 suddenly said he'd be right back, then came back & told me he had to take a call from one of his "high-dollar" customers, then proceeded to...