Don't take you email for granted
I think we have all been guilty of assuming our email arrives at the computer for which we intended it. After having my primary email account for at least 9 years and sending Bellsouth and ATT checks each month to ensure it worked, yesterday afternoon ATT decided to make it an inactive account with no warning ahead of time. Well after about 5 hours on the phone with 5 different support reps it is back up and running. The only advice I can give you is, if you had a bellsouth account and subscribed to Uverse, be sure your old email account is tied to the Uverse account. When I made the transition from DSL to Uverse my account was not connected to my account and three years later they decide to turn it off.
BTW the automated voice that ask you questions responds no better to yelling than it does to a normal tone of voice.