Originally Posted by
jszymczyk
Exactly correct, and in essence exactly what the customer service rep explained in different words.
There will be a certain amount of d-bags who will walk half a mile through blackberry bushes and barbed wire fences and then bitch that their waders leak, send them back, and demand "satisfaction". Bean will probably cringe and just suck it up to preserve image.
It's not ethical, moral, or honorable, but these days those words mean very little to average people.
It also is a testament to the overall change in the LL Bean company image which is moving away from hard-use true outdoor gear to boutique fashion and fuzzy slippers.
Although I am still very disappointed in Cabela's for dropping their everyday in-store 10% discount to active and retired military members (which Bass Pro and Gander still honor) Cabela's doesn't put their name on anything unless it is good quality for the price, and they are up-front about their wader warranty. In their words, they stand behind their products 100% but "Fair is fair."