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Thank you Cabelas
Bought a relatively cheap travel fly rod(Willow Creek) from them to go fishing in Colorado with. Got back, used it a few times, went to get it out and the next-to-last section was broken.
I thought that odd for that section to break. I did not close it in a car door nor remember doing anything odd to it. It was "just broken". My kids(very honest types and would tell me if they broke it......they've messed up plenty and admitted it before I found out) did not admit doing anything to it.
I sent the rod back to them and they replaced it with a new one.
Just wanted to publicly thank them for doing this for me, especially on a lower-end rod.
Now as far as them sending a few items ordered in huge boxes.......well that's another story ;)
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Re: Thank you Cabelas
Thats good to hear!
I have never had bad service from them. :D
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Re: Thank you Cabelas
I've had a couple things from them that I had to return. Never a problem, they always either exchanged or refunded depending upon what I wanted. They're not the favorite local fly shop, but I do like Cabelas.
Jeff
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Re: Thank you Cabelas
Cabela's has been good to me also. I have broken an 8 wt rod twice -- once line caught in outboard motor (my fault) and once while fishing - they replaced them for me each time without questions and also apologized to me for the inconvenience. Good outfit in my opinion.
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Re: Thank you Cabelas
Cabela's runs their business with Customer Service as Job #ONE and I'm a loyal customer.
Doug
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Re: Thank you Cabelas
I'm with you guys as well. I have never had a problem with their quality or service, and I have had to return items and received 100% satisfaction. They do run a customer #1 operation.
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Re: Thank you Cabelas
That's good to hear as Cabelas just opened a new store in my area.
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Re: Thank you Cabelas
Have fun and bring dough! It is unlike ANY outdoor store you have ever been in. My closest store is in Hamburg, PA, and it is worth the 160 mi round trip at least once a year! (I'm glad it isn't any closer!)
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Re: Thank you Cabelas
Hmmmm, don't like the bring money part. They are opening a store about 20 minutes from me. Store is scheduled to open in November, just before Thanksgiving. Guess I better start saving now.
REE
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Re: Thank you Cabelas
I use my Cabela's credit card for EVERYTHING! Then when I went to order the Renzetti Presentation 2000--with my Cabela Bucks they only handle the right handed model....I'm left handed.
The lady immediately switched me to a different line; the next lady called Renzetti--and within moments they had special ordered a left handed model.
I've always enjoyed them; and enjoy spending my Cabela Bucks.